Administration Services and Claims Management
Sequoia Benefits provides a number of services to reduce the time spent on administration and improve the accuracy and effectiveness of the benefits programs.
All of Sequoia Benefits' Account Managers were Human Resources Professionals in their previous careers. Because they have held the roles of managing benefits and HR departments, they know the true needs and concerns of our clients. Not only are we responsive, we partner with our clients to make sure that we proactively address their needs. Our Account Management and Client Support teams are critical in helping our clients and their employees optimize the value of their benefits programs.
Some of our administration services include:
- Customized online administration portal, MyAdmin Online
- Customized benefits binder and reference guide
- Claims management and resolution
- Administrative problem resolution
- On-site support and workflow design
- One stop new hire and termination resource library
- Detailed analysis of utilization reports
- Detailed quarterly, semi-annual and annual reviews
- Tracking performance of non-financial metrics
- Scheduled written evaluation of service providers
- Customized employee surveys (web-based or paper)
- Charting of clients' trends versus market trends
- Reporting process that records all action items of concerned parties
- Historical record of significant decisions, rationale and changes in plans
- One-source centralized communication/Account Manager
- Administration workflow design
- On-site support and training
- Direct carrier contacts
- Personal claims resolution support in compliance with HIPAA regulations
