Client Service Manager
Sequoia Benefits, LLC (www.sequoia.com) is a full-service employee benefits consulting firm specializing in the design, communication, and management of benefits programs. We create value for employers by providing services that represent their benefits philosophies and financial objectives. We achieve this by building relationships based on long-term loyalty and trust, which has helped us to maintain a 97%+ client retention rate. Sequoia Benefits is in the top 1% of employee benefit brokers in CA.
We are seeking a Client Service Manager who will be responsible for providing consultative support to develop and maintain relationships with Sequoia Benefits clients.
RESPONSIBILITIES
- All aspects of client management including client implementation, day-to-day client service and renewal management
- Evaluating, designing, implementing and maintaining client benefit programs
- Educating clients on the administration of benefit plans and compliance issues
- Acting as the liaison between the client and vendors/carriers
QUALIFICATIONS
- 5 + years of Client service/Sales/or Recruiting experience
- Strong project management skills
- Ability to communicate and work with all levels within a corporate organization (HR, CEO, CFO, etc.)
- Solutions-oriented team player who takes initiative and is accountable for results
- Detail and process-oriented thinker with strong analytical skills
- Excellent communication, organization, and interpersonal skills
- Human Resources and/or Employee Benefits experience with a broker or carrier a plus (Industry-specific training will be provided)
- Bachelors Degree required
SEQUOIA BENEFITS CULTURE
- Passion for service
- Integrity
- Innovative
- Growth oriented
- Caring for others
- Promise-centric
COMPENSATION & BENEFITS
Sequoia Benefits provides competitive compensation including base salary, performance based bonus programs and comprehensive benefits package including 401(k) matching and profit sharing programs.APPLICATION PROCESS
For consideration, please e-mail your resume and cover letter to recruiter@sequoia.com. Please use the title “Client Service Manager” in the subject line.Sequoia Benefits, LLC is an equal opportunity employer located in San Mateo, CA.
